Refund policy

We're only happy if your happy with your products, so if your item has been lost or damaged in transit, or if there's an issue with it that's escaped our attention, then please take a picture of the problem and email it to us and we will provide a replacement for you at no extra cost.

If you would like to return your order, then you are entitled to a full refund if it's returned in its original condition within thirty days of receipt, so please contact us as soon as possible, stating the reason for the return and whether you would prefer an exchange or refund. You will be responsible for return shipping costs. Please send all returns back in their original packaging and retain your proof of posting, as we can't be held responsible for items that are lost or damaged in transit.

We're very sorry but we cannot accept any returns for personalised orders, unless faulty or lost/damaged in transit.

HOW TO CONTACT US
Email: hello@gumogallery.com
Telephone: +44 7974 204681